Terms & Conditions
Version 1.0
Effective Date: Feb 2026
OH One Physiotherapy is a trading division of Health 2 Employment (H2E) CIC.
1. About Us
OH One Physiotherapy is a trading division of Health 2 Employment (H2E) CIC, a Community Interest Company registered in England and Wales.
These Terms and Conditions govern your use of our website and our physiotherapy services.
By booking an appointment or attending treatment, you agree to these terms.
2. Booking Appointments
Appointments may be booked online, by telephone or in person.
A booking is confirmed once you receive confirmation from us.
We reserve the right to amend or cancel appointments in exceptional circumstances and will contact you as soon as possible to rearrange.
3. Fees, Payment and Insurance Responsibility
Private Self-Paying Patients
All private physiotherapy services are chargeable at the rates confirmed at the time of booking.
Payment is due at the time of appointment unless agreed otherwise in advance.
Patients Using Private Medical Insurance
If your treatment is funded by private medical insurance:
• You are responsible for obtaining authorisation from your insurer before treatment begins.
• You must provide valid policy and authorisation details prior to your appointment.
While we may invoice your insurer directly where appropriate, the contractual relationship remains between you and OH One Physiotherapy.
You remain personally responsible for:
• Any excess payable under your policy
• Any shortfall between our fees and the insurer’s reimbursement level
• Any sessions not authorised or exceeding policy limits
• Any treatment declined by your insurer
If your insurer refuses payment, only partially reimburses treatment, or delays settlement, the outstanding balance becomes payable by you.
Payment of any excess or shortfall is due within 14 days of invoice.
We reserve the right to suspend further appointments if outstanding balances remain unpaid.
Funded Programmes, Solicitors and Employers
Where treatment is funded by a third party (e.g. employer, solicitor or funded programme), written confirmation of funding may be required.
If funding is withdrawn or declined, you may become personally responsible for any outstanding fees.
4. 24-Hour Cancellation Policy
We require a minimum of 24 hours’ notice if you need to cancel or rearrange your appointment.
• Cancellations with more than 24 hours’ notice will not incur a charge.
• Cancellations with less than 24 hours’ notice may be charged at the full appointment rate.
• Failure to attend without notice may also result in the full appointment fee being charged.
Repeated missed appointments may result in refusal of future bookings.
5. Community Access & Discounted Appointments
Appointments offered under Community Access or Community Discount schemes:
• Are subject to eligibility verification
• Are subject to availability
• Cannot be combined with other offers
• May be withdrawn or amended at our discretion
We reserve the right to review eligibility criteria to ensure sustainability.
6. Health Information & Consent
By attending an appointment, you consent to:
• Clinical assessment and treatment
• Collection and storage of relevant health information
• Communication regarding your care
Reports are only shared with insurers, solicitors, employers or funded programmes with your explicit consent.
For patients aged 12–17, parental or guardian consent is required and confirmed at attendance.
7. Clinical Responsibility
While we aim to provide safe and effective care, outcomes cannot be guaranteed.
You must provide accurate medical history and inform us of any changes in your health.
Failure to follow clinical advice may affect outcomes.
8. Website Use
Website content is for general information only and does not constitute medical advice.
9. Data Protection
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to our Privacy Policy.
10. Liability
To the fullest extent permitted by law:
• We are not liable for indirect or consequential losses.
• Our liability is limited to the value of services provided.
Nothing excludes liability for death or personal injury caused by negligence.
11. Changes to These Terms
We may update these Terms and Conditions periodically. The latest version will always be available on our website.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.